Privacy Policy

1. Information We Collect

When you place an order or create an account, we collect personal information including your name, email address, shipping address, phone number, and payment details. Payment information is processed securely through Shopify and is never stored directly on our servers.

We may also collect browsing data such as pages viewed, time spent on the site, and device/browser information through cookies and analytics tools (including Klaviyo) to improve your experience.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Send marketing emails and SMS messages (only if you opt in)
• Improve our website and product offerings
• Prevent fraud and maintain security

3. Email & SMS Marketing

If you subscribe to our email or SMS list, you consent to receiving marketing communications from UNSETLD. You can unsubscribe at any time by clicking the unsubscribe link in any email or replying STOP to any SMS message. We use Klaviyo to manage our marketing communications.

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers (Shopify, Klaviyo, shipping carriers) solely to operate our business and fulfill your orders. These providers are bound by confidentiality agreements.

5. Cookies

Our site uses cookies to maintain your cart session, remember preferences, and analyze site traffic. By continuing to use our site, you consent to our use of cookies. You may disable cookies in your browser settings, though this may affect site functionality.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. You may request deletion of your data at any time by contacting us.

7. Your Rights

You have the right to access, correct, or delete the personal information we hold about you. To exercise these rights, contact us at the email below. We will respond to all requests within 30 days.

8. Contact

For any privacy-related questions, email us at unsetldclothing@gmail.com.